Deleting your account
Go to Settings > Preferences and open the Danger zone at the bottom. Click Delete account, type your email address to confirm, then complete step-up confirmation.
Deletion is immediate and cannot be undone — there is no grace period or recovery window for the account itself.
What gets deleted
- Your profile and sign-in account
- Any publication you solely own, along with its connections, paywalls, buy buttons, pricing tables, and product mappings
- Stored payment provider credentials and webhook history
What doesn’t get deleted
- Your Ghost site and its members — that data lives in your own Ghost instance, not in PayGlue.
- Invoices and payment records — these are held by your payment provider (the merchant of record), not by PayGlue, and they’re legally required to retain them. PayGlue has no invoices of its own to delete.
- A copy of your data may still exist in encrypted backups for up to 7 days after deletion, until that backup cycle rolls over.
After deletion, you land on a goodbye page — there’s nothing further to do, and feedback there goes to us by email only.
Step-up confirmation
Some actions are sensitive enough that PayGlue asks you to reconfirm your identity right before you take them, even though you’re already signed in. This is called step-up confirmation, and today it covers exactly two actions:
If you have an authenticator app (TOTP) enrolled, step-up asks for a code from it. Otherwise, PayGlue emails you a 6-digit code (valid 10 minutes, up to 5 attempts). Each step-up confirmation is single-use and only valid for the one action you started it for.
