
The four labels
payglue-active is the one that matters most: it is what the paywall looks for, and it comes off the moment a subscription ends.
Status and provider are two separate labels on purpose. Packing both into one string forces every reader of that data to do prefix matching, which is how an access check ends up comparing a provider name against a product id.
When a membership ends
payglue-active is replaced by payglue-ended. The provider label stays.
payglue-ended present, the first case is a fact you can read.
The note
The comped flag is not a label
On sites with Stripe connected, PayGlue also sets Ghost’s comped flag. It does not appear in the labels or the note. That flag is what makes Ghost treat the member as paid, so native gating, tiers and the portal behave normally. Without a Stripe connection there is nothing for Ghost to hang it on, so the flag stays off and the paywall script does the gating instead. See Zero-amount Stripe subscriptions for what that flag creates on the Stripe side.Removing access by hand
1
Remove payglue-active
Open the member in Ghost Admin and delete the label.
2
Switch comped off
Only if the member shows as comped. Doing both is safe on either kind of site.
source:payglue and the provider label alone. They record where the person came from, and removing them makes a later question unanswerable for no benefit.
A manual change is not permanent. The next purchase or cancellation for that person writes the full label set again, so treat hand edits as a correction for one case rather than a configuration.
Using labels for real work
Filtering. Ghost lets you filter members by label.payglue-provider:kofi gives you everybody who came through Ko-fi, which is how you find the affected group when one provider has a problem.
Support. Somebody asks why they cannot read a post: the status label says whether they should have access, the provider label says where to look next.
Reconciling. Comparing active subscribers at the provider against members carrying payglue-active is a rough but fast check that the two are still in step.
See also: When a membership ends.