FAQ
Short answers to common questions.
A
Do I need a Stripe account?No. PayGlue works with Stripe connected and without it.
1 min readWhich payment providers are supported?Polar, Lemon Squeezy, PayPal, Paddle, Gumroad, Ko-fi, Creem, Dodo Payments and Patreon.
1 min readIs my data safe?Yes. Credentials are encrypted at rest and PayGlue runs on EU infrastructure.
1 min readDo readers need a free Ghost account before they can buy?No. PayGlue creates the Ghost member when the payment arrives.
1 min readHow do I show the paid options to readers who just signed up for free?Point the welcome page of the Free tier at a page with your pricing table.
1 min readI have multiple Ghost blogs. How do I set up PayGlue correctly?Use one provider product per blog and map it in one organization only.
1 min readI tested a purchase and now there is a test member in my Ghost site. What happens to it?Test members get the label payglue-test so you can find and delete them.
1 min readHow do I contact support, and what is the Support Access PIN?Open a request under Settings > Support. The PIN is only needed when we ask for it.
1 min read