How do I contact support, and what is the Support Access PIN?

Open a request under Settings > Support. The PIN is only needed when we ask for it.

A
André
Written By AndréLast updated about 4 hours ago

Open Settings > Support in your dashboard. Pick a topic (integration issue, billing, something broken, a feature or provider request, account or team, or something else), describe what's happening, and submit. You get a reference number immediately and a confirmation email, and you can track the request's status from the same page. You can also email team@payglue.io directly at any time.

Owners and admins also see a Support Access PIN section above the form. You don't need it to submit a request. It's a short-lived code (valid 24 hours, revocable any time) that you generate and hand to PayGlue support only when asked, to authorize us to make active changes to your account while resolving a ticket. Support can already see logs and debug information without it.

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