Member did not receive access

Steps to diagnose why a member did not get Ghost access after a purchase.

A
André
Written By AndréLast updated about 7 hours ago

Check the event log first

Go to Analytics > Webhook Events in your PayGlue dashboard. Find the event for the purchase and check the status.

Common causes

Status

Cause

Fix

Failed

Ghost Admin API error

Check your Ghost credentials under Connection > Ghost CMS

Skipped

Event type not mapped

Open the Buy Button, Paywall, or Pricing Table item for this product and configure the Ghost tier

No event

Webhook not received

Check the webhook URL in your provider's settings

Ghost credentials expired

If your Ghost Admin API key was regenerated or revoked, PayGlue cannot create members. Update your credentials under Connection > Ghost CMS.

Webhook URL mismatch

If you renamed your organization slug, your webhook URLs changed. Update the URL in your provider's webhook settings. The correct URL is shown on each provider's connection page under Connection.

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